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Services
It has been ATG´s enduring mission to offer visible business value to clients and not just focus on technology. ATG offers a combination of strategic business expertise with deep capabilities in technology and infrastructure management to enable clients to scale their operations rapidly to accommodate emerging business challenges. Our core services are the following:
- Hardware Maintenance
- IT Asset Management
- Data Communications Support
- Managed Infrastructure Support
- Software Maintenance
- IT Relocation Services
Hardware Maintenance
In an increasingly competitive world, quick access to the right data can be critical. Which means that your data and the tools need to be stored such that they are always available to you. This is one of the main reasons why companies have spent millions annually towards managing their infrastructure better, ensuring that hardware issues are rapidly resolved, and that business-defined SLAs are always met. However, with evolving business focus and growth comes the need to outsource the maintenance of hardware components to a capable and dependable vendor who can deliver professional services on one hand and can scale to take on larger requirements as dictated by your business.
ATG is committed to providing quality hardware maintenance services to clients across the globe. With ATG, you can rest assured that the upkeep of your hardware is in right hands. Our hardware maintenance service offering includes the following features:
- 24 x 7 support center with well-defined SLAs and performance quality indicators
- Well established notification and escalation protocols
- Technically qualified and experienced support engineers
- Established processes and practices for preventive maintenance
- A well-defined inventory and back-up mechanism
Our support engineers are well versed with most of the topline hardware components, including:
- Distributed Systems
- HP - Storage Maintenance
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Network Maintenance
- Peripheral Maintenance
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For more details on our hardware maintenance services and capabilities, please contact us.
Infrastructure Support
Coupled with hardware maintenance, ATG´s managed infrastructure support services offer the best combination of dependability, precision, and value for money. ATG network engineers offer years of experience in network and infrastructure architecture, design, and implementation. ATG also offers the ability to study your existing infrastructure and business goals to arrive at a dependable vision of your future infrastructure needs, enabling you to plan and prepare in advance for the infrastructure requirements that lie ahead.
Under the umbrella of Managed Infrastructure Support offering, ATG offers the following capabilities:
- 24 x 7 application / service / system monitoring / maintenance
- Application maintenance (Pharmacy & POS Systems)
- Capacity Management Consulting and Support
- Level-0, Level-1, and Level-2 Support
- Network Engineering and Monitoring
- Environment Management
For more details on our infrastructure support services and capabilities, please contact us.
Software Maintenance
We understand the need for organizations like yours to stay on the forefront of technological innovations to stay ahead of the market. Forecasting emerging trends and related business demands and scaling existing software or comissioning new investments can, therefore, be critical for your continued leadership and success in your chosen field.ATG can help you efficiently manage all your software requirements without any hassles. We do the legwork for you and help you proactively choose upgrades or new buys that can best help you leverage technology for achieving and exceeding your business goals.
From continual business-focused guidance on software procurement and management to deployment and regular maintenance, ATG has the personnel and infrastructure needed to meet all your software management needs onsite or remotely.
ATG offers the following core software maintenance services:
- Proactive Hardware & Software Planning and Management
- Schedule-based and Need-based Hardware, Data Comms, Software Deployment and Upgrade Management
- Continuous Performance Monitoring and Management
- In-house Business IT Enhancement Services
For more details on our software maintenance services and capabilities, please contact us.
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